Submit online
Use the online first notice of loss form to provide incident details and begin the reporting process.
Open claim formClaims center
When something happens, start here.
Report a claim online, by email, or by phone. Prompt notice and complete information help the claims team begin its review.
Three ways to report
Choose the path that works now.
If anyone may be in immediate danger, contact local emergency services first. Then report the claim as soon as practical.
Send an email
Email the claims team with your contact information, certificate details, and a concise description of what happened.
claims@drayagepg.comCall the team
Call to report a claim or ask for help with the reporting process. Keep your certificate information nearby if available.
833-629-5100Before you report
Gather what you can.
You do not need every detail to give notice of a claim. Start with the information available and avoid delaying a report while waiting for a document.
Use this interactive checklist to organize the basics. Do not put yourself or anyone else at risk to collect photos or other information.
This checklist is a convenience, not a condition of coverage. The claims team may request additional information after reviewing the report.
What happens next
A straightforward review path.
Every claim is different, but most follow the same basic sequence.
Notice received
The report is logged and routed for initial review.
Contact and triage
A representative may contact the reporting party to confirm key details.
Information review
Available facts, documents, and applicable policy provisions are evaluated.
Ongoing resolution
The assigned team communicates about next steps as the review develops.
Claims FAQs
Helpful answers at a stressful moment.
No. Give notice promptly with the information you have. Supporting documents can be provided as they become available or as requested.
No. Reporting begins the review. Coverage depends on the facts, the applicable policy and certificate, and all relevant terms, conditions, limits, and exclusions.
An individual claim by another certificate holder does not cancel or change your current coverage term. Each claim is handled under the applicable certificate and policy provisions.
Ready to report?
The online first notice of loss form is available when you need it.